Modeling the Dynamics of Knowledge Management in Educational Institutes: A System Dynamics Approach

Research problem. Recently, being known as the most vital asset to well capital of organizations, issue organizational knowledge creation has attracted a great deal attention in several settings encompassing educational centers and institutions. Not only may high-quality account for success given organization, publishing its stories, consequently both clients’ employees’ satisfaction, it can result escalation scientific, human, financial resources. Knowledge management been defined process discovering, acquiring, developing, maintaining, evaluating, applying right at time by person an organization through link between human resources, information technology, communication while creating suitable structure achieving goals (Afrazeh, 2005). Similarly, Hoffman, Hoelscher, Sheriff (2005) described sharing such way that results be used effectively organization. In institutions also, is systematic organized disseminating information, selecting, refining, explicit implicit knowledge, order create unique value which strengthen learning teaching environment (Gonzalez & Martins, 2017). Having probed into relevant literature, we realize many studies (Jashpara, 2004; Messa Testa, Newman Conrad, 2000) includes four general processes: creation, retention, sharing, application. Purpose study: this research, using system dynamics method, model proposed identify effective factors cycle center. Then, effectiveness identified over simulated changes behavior institute, are staff capabilities tendencies, observable. This study attempts influential presented dynamic examining factors. The levers suggest appropriate operations focus on these method: applied research conducted approach introduced Sterman (2000). represent status quo future. Identifying problematizing main studying related works interviewing twenty-eight experts field semi-structured researcher-made survey; hypotheses drawing cause-effect diagrams flow diagram; Vensim software simulate mod, finally, sensitivity analysis was stages followed respectively. showed implementing performance personnel increased s-shaped manner; experience improved exponentially, family-student contentment would growth. Finally, researchers analyzed two policies.